Terms & Conditions
Operating under American Educational Products
JANUARY 1, 2018 THROUGH DECEMBER 31, 2018
PRICING - CRYSTALPRODUCTIONS.COM prices are suggested list prices; however, CRYSTALPRODUCTIONS.COM reserves the right to amend the price. Prices are subject to change without notice. All orders will be charged
CPSIA - CRYSTALPRODUCTIONS.COM cannot accept responsibility for any discontinued product, potential recalls or loss of revenue based on CPSIA changing requirements.
CONTACT INFORMATIONFAX: 970-484-1198
TOLL FREE U.S.: 1-800-289-9299
ADDRESS: 401Hickory Street, Fort Collins, Colorado 80522 USA
Customer Service Department
SHIPPING - All shipments are Ex-Works CRYSTALPRODUCTIONS.COM factories in Fort Collins, Colorado (CO) or Chippewa Falls, Wisconsin (WI).
ALL SHIPPING DISCREPANCIES - All shipping discrepancies MUST BE REPORTED TO CRYSTALPRODUCTIONS.COM- Customer Service Department within 14 calendar days.
TERMS OF SALE - Payments are due 30 days from date of invoice. All prices are Ex-Works CRYSTALPRODUCTIONS.COM factories. Past due accounts are subject to 1.5% per month finance charge. Accounts must be current before subsequent shipments will be made.
WARRANTY - All CRYSTALPRODUCTIONS.COM - products are warranted from one (1) year of receipt to be free of manufacturing defects. Dealer must have original invoice number for returns and replacement.
RETURNS AND CLAIMS will not be accepted without a Return Authorization Number (RA#), which can be obtained from a Customer Service Representative. Returns must be made within 30 days of receipt of order and all returned items must be currently inventoried by CRYSTALPRODUCTIONS.COM, and in saleable condition. If not, fees to re-work product to bring it back into saleable condition will be assessed. Returns may not be made on products which have been discontinued. In order to efficiently process your returns, all boxes should be clearly marked on the outside with the RA#. Returned goods that have not been authorized or do not have the RA # on the box will be refused without exception. A 15% or $15.00 restocking fee (whichever is greater) will be charged on the invoiced amount of all returns.
GOODS DAMAGED IN TRANSIT MUST BE REPORTED TO YOUR CARRIER'S CLAIM DEPARTMENT.
INSPECT AND REPORT - Have the carrier note the specific damages on the freight bill BEFORE accepting delivery. If possible take a picture of the damages for your claim with your carrier. If the product carton was not opened and inspected at your warehouse within 14 days of receipt, CRYSTALPRODUCTIONS.COM cannot accept responsibility.
Contact Customer Service - Contact